The first meeting with Sarah was at a food exhibition in 2015. Since it was not a printing machine exhibition, we only exhibited A3 and A4 edible ink printer for cake there. We used our A3 edible food cake printer to make many finished samples on the show, like biscuit, personalized cake printing, marshmallows, macarons, etc. Sarah was interested in the samples which we were showing at the exhibition. So she moved to the exhibition to talk deeply.
With the communication between the two parties, we learned that Sarah operates a bakery in Dubai, mainly making pastries, desserts, birthday cakes and cookies. At the same time, they have a training center for cake and cookie making, and they are all using traditional hand-made baking process. We recommended an A3 cake printer to her. At first, she was worried, for example, who will operate this edible ink cake printer, are they used to it? How about the quality of this edible cake printer? What if something goes wrong?
With a series of questions, at the exhibition, we informed that the operation of cake printer is very simple, only a person who knows how to operate the computer can learn. If you buy our edible ink cake printing machine, we will have professional installation personnel using remote video to teach you and install the printer for cake, and teach you how to make a template. Meanwhile, we showed her how we use remote video operation to help others who bought our edible cake printed machine.
As for whether they are accustomed to using this edible food printer, this takes time to change I think, you might have a meeting in your company and see who will be the most suitable person to operate this cake printer, Or if you feel it necessary to invest, you can recruit someone again to operate this cake printed machine and to make customized products. Your original craft does not need to be changed immediately. How do you feel?
Regarding quality issues, there are 3 steps to control the quality. The first is the procurement control of key parts, such as the quality of the print head and the quality of edible food inks. The second is the control of the production line. Every product must pass the semi-finished product inspection. After the product is completed, we will also have a comprehensive inspection. At the fair, we showed Sarah the entire production quality inspection process in the form of video., after which she was very satisfied of our profession.
If there are something wrong after purchasing our edible cake printer, what after-sales service will acro printer provide? Generally speaking, warranty of spare parts is one year, regarding follow-up services and after-sales guidance, one-time purchase, enjoy free lifetime technical guidance. At the exhibition, we also conducted in-depth communication on the situation of Sarah. She did not confirm the order for us on the fair. Instead, she went back to adjust the deployment of internal staff and after three to four months she placed the order of our A3 edible cake printer. About how did Sarah use our edible cake printer to win more orders through, we will update in the follow-up articles.
If you are interested in our edible cake printers, or want to start a business, please contact us now, we will give you the most professional and suitable recommendations as well as services according to your company’s situation.